International payments are here!! (updated 24/2/2021 & 22/4/21)
With 1.5.3 (and updated with 1.12.13 and 1.14.0) any Dozens user can now make & receive payments to and from accounts outside of the UK.
To do this, go to your SPEND tab and select ‘Payments’ as normal. With the latest version of the app you will see the ‘International bank payment’ option.
The information required to set up a new payee can vary depending on the currency, so take a look at what you will need to get from the person you are paying! There is also a minimum payment of £10 (or the equivalent) just as there is with ATM withdrawals.
What currencies can I pay?
Here is the full list of countries and currencies covered so far:
| Currency | Country |
|---|---|
| Australian dollar (AUS) | Australia |
| Canadian dollar (CAD) | Canada |
| Czech koruna (CZK) | Czech Republic |
| Danish krone (DKK) | Denmark |
| Euro (EUR) | Austria |
| Belgium | |
| Cyprus | |
| Estonia | |
| Finland | |
| France | |
| Germany | |
| Greece | |
| Ireland | |
| Italy | |
| Latvia | |
| Lithuania | |
| Luxembourg | |
| Malta | |
| Netherlands | |
| Portugal | |
| Slovakia | |
| Slovenia | |
| Spain | |
| Hungarian forint (HUF) | Hungary |
| Norwegian krone (NOK) | Norway |
| Polish Zloty (PLN) | Poland |
| Swedish krona (SEK) | Sweden |
| United States dollar (USD) | USA |
Latest Changes (2021)
The most observant customers may notice that there are some changes from the original 2019 list.
We’ve not yet re-configured the Hong Kong and Singapore Dollars as there is additional work to be done for these currencies, but we continue this work, so they are not currently available.
On the other hand, we’ve been able to add the Polish Zloty to extend our service across EU countries for travel and exchange closer to home.
Can I receive money into my account?
For the time being you still cannot receive payments into your Dozens account, but we hope to bring this to you along with many other useful services in the near future.
Yes, you can! With the latest update (1.14.0) all customers now have their own IBAN.
Go to Spend , under your card, tap on the ‘Card’ gear icon and you will find your account details at the top of the screen. Tap these to see full details
What do Dozens charge?
Fees for outbound payments
Dozens charges 25 basis points (0.25%) on the transaction value, and nothing else. The exchange rate you see in the app already includes the Dozens fee.
*note: for current Dozens Black customers, this commission will be refunded. In future, the app will show commission-free rates for Dozens Black subscribers at the point of the transaction, but this is not currently available.
No fees for inbound payments
There are no Dozens fees or exchange rates applied for inbound transfers. Since our accounts only hold £GBP, the originating bank will make the exchange, and once that is done, you will then receive the full converted amount in your Dozens account.
If you have any further questions about payments, then let us know here, or search the FAQ in the app. If you are still not sure about something, contact our friendly customer service team.
Do let us know how you get on with this new feature, and maybe tell us more about how you use these payments.
