We are aware that there is an issue with many new applications not completing automatically at the moment.
It seems that one step in the automatic processing of new accounts is being held up, so the screen gets stuck on this image:
We are sorry about this. This really should only take a couple of minutes.
Your information has been received and we should be able to re-start the process without losing any information. However, we know it is confusing as this will not then move you into the queue.
We are resolving this issue now and hopefully you will see your place in the queue shortly