I’ve may already have spoken to most of those affected here directly. Once again, I am really sorry
Despite the reputation, I don’t have a magic wand to fix these issues I’m afraid. I do have the responsibility to raise them during our planning meetings though, and I can assure you that this has been done and they are a high priority for us.
The card replacement process still needs some work to automate fully and so needs qualified individuals to carry out. As you will know, we are working on launching the full and complex app pretty much all in one go and this needs all hands on deck already and so it has taken a while.
However, we do have someone now dedicated to working through a range of individual account issues with us, and getting these replaced is at the top of his list. I do hope that we will have good news very soon for anyone who has been waiting.