Top-up failed

Hi
for the past week or so, all attempts to top-up my Dozens account with my Barclays debit card (which I used many times before) have failed. Twice Barclays did a fraud check via email, which I always completed to say that the transactions were genuine.
I tried now to top-up via my Barclaycard credit card, and Barclaycard also did a fraud check by text message.
Not sure why this suddenly started to happen, when I never had any problems before.
Just spoke to Barclays and they said that they can’t see any problems re my debit card. Not sure what’s happening…

Hey @ammlondon, could you please contact our customer service team, they will be able to help you further. Either through the help chat in app or via help@dozens.com

Thanks!

Hi Katja
thanks for the quick response. I’ll speak to your customer services team. Thanks! A

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