I can’t confirm individual details, but I know that there has been a bit of a backlog with a large number of new customers joining us recently. We’ve recently hired more staff to grow the team looking after new customers and customer service, so we are working through this as fast as we can.
Do make sure you’ve searched your inbox for any replies from us, maybe asking for some further documents. These can sometimes end up in hidden inboxes or spam.
The other thing to check is that you have definitely verified your email with Dozens. We send all registrants an email to check the address is correct, and if we don’t hear back, we won’t use the email address.
Otherwise, I trust you, and everyone else, will hear from us very soon.
If in any doubt, please email firstname.lastname@example.org and we will do our very best to look into your individual account details