This morning you may receive a notification in the app, and via email, that we are again collecting updated Tax Residency information, as required by law.
It is a requirement that we report certain details to HMRC, particularly if customers have more complex tax residency details by paying tax in other countries rather than just in the UK.
We have added this field to the profile information in the app, and taken this opportunity to enhance this section.
If you click on the avatar (person icon) in the top left of your screen, then click on the > next to your name & mobile number, you will now be able to confirm what details we hold on you including; names, mobile, email, address and postcode. This is important in case you have moved and maybe not let us know.
You can’t yet edit these in the app, but you can at least confirm them and know if they are up to date. If you need to update these, let us know via the in-app chat.
Below this you will be able to enter, and update, your Tax Residency details, including adding more than one country.
If we don’t have this information, or it has not been updated in the last 12 months for any reason, you will be prompted to enter it the next time you open your app. If you are a UK tax payer only, as most of us are, this should only be 2 taps!
However, to make sure you have the version of the app that collects this information, you will need to update your app to the latest version in the app stores (1.15.3), so you will be prompted to do so next time you log in.
If you have any further questions, please feel free to ask here and I’ll do my best to answer.