The world has been a very different place for most of us for the last couple of weeks or more, particularly with the ongoing ‘lockdown’. We do hope you are coping and have been well.
A few days ago, we sent out an email to all customers with a bit of reassurance about what was happening to their accounts, and to our staff. We are well aware that everyone is receiving a great many emails from companies at the moment, so we did not decide lightly to add to the overflowing inbox, but we also do not want anyone worrying unnecessarily about their money at this time.
We hope we struck a helpful and positive note with our explanation, and that you found it useful?
We’d really love your thoughts on whether we got the balance right in your eyes?
In case you don’t have it, we’ve published the contents as a blog post:
(love how @Matt_Royhl’s illustration bobs up and down even in this thumbnail version)
We did announce recently that we had paused the Issuances of fixed-interest bonds and that we were also pausing our marketing activities - it seems the prudent thing to do.
We trust you are happy with the way we’ve handled things and communicated them so far? The team is all well and working from home, and the process (for us) has been quite seamless for us so far. How has it been for you?
Are there any other questions you would like us to answer?
Do please leave them here so we can answer them as quickly and openly as possible for everyone to read.
If we get a reasonable number of questions, we could even think about organising a live ‘AskAC’ and get @AC along to answer you directly all at the same time. What do you think? We’ve all become more adept at video conferences, maybe we can take advantage of this to get together virtually.
Let me know if you think this is a good idea and whether you can take part, and we can maybe look at some times and dates.