Hi Rob and all,
I bought a car yesterday and made the payment from my dozens account. The payment is showing as cleared on my side, but more than 16 hours later the dealer is saying the payment hasn’t landed in their account. He’s now saying if the money hasn’t cleared by later today they will repossess the vehicle, which is obviously less than ideal.
We’ve both double and triple checked the account details, and I don’t understand why this hasn’t cleared through faster payments? Is this an issue with clear bank? Or an automated fraud or AML security feature kicking in?
Either way it’s incredibly frustrating for this to be happening, especially with no support available on Sunday. My car purchase is now threatened as a direct result of dozens being unable to complete my payment transaction, and there’s no one around to support or look into it. It’s not that unusual to have a need for banking services on a Sunday so dozens’ unavailability today is potentially proving very detrimental.
Any ideas what’s going on? Anyone there at dozens to help stop my new car getting towed away please?!