"Our system has been unable to verify your details screen" - what next?

Hi @Castro,

Welcome to the community! :wave:

Sometimes the automated systems have trouble validating IDs, glare on the ID photo is an example of something that could possibly affect this.

As the screen states, your application will have gone through to the compliance team though and a human will check it for you :smiley: I wouldn’t expect this to take too long.


Couldn’t have said it better myself, thanks @Albatross

@Castro we are busy with lots of applications at the moment, but we will review the application, and someone will be in touch in case we need other docs as soon as we can

Thanks for joining us!

While you’re here, can you tell us how you found out about Dozens and what motivated you to sign up? It’s always great to hear what brings new customers to the wider community


What do I do now

Sit tight, Dozens will let you know once the process is complete :blush:


How long is the current waiting period to wait for my account to be manually verified? It’s been a couple of days.