I signed up on the app about a week ago and my account is currently pending “manual verification”. From other forums, I see this process can take 3 weeks or more!
While this delay may be unavoidable as Dozens builds its systems/processes and capacity, can I strongly suggest you revisit the customer experience here.
At a minimum, it would be good to include an approximate timeline of how long these checks will take.
I understand there is also a waiting list once my identity is confirmed but as someone looking to invest in the Dozens crowdfunding (but wants to experience the app first), it is disappointing to me how long it is taking to even getting to this stage.
I recognise Dozens needs to carry out proper id checks but also worry that the firm will be losing lots of potential customers due to a poor first impression by taking days over something which is generally very quick process elsewhere.
This is imho made much worse by the message in the app saying the compliance team will “get back to you asap” which I find misleading due to the account of time it currently takes.
It would be much better if Dozens accurately managed customer expectations re: this process to avoid people losing interest in the app.