Feedback Regarding Payment/Transaction Notifications


#1

When making a Faster Payment via the app, a notification appears saying “Payment Received”, rather than the “Payment Sent” I would expect.

Also, it would be neat if the card/bank transfer notifications included the merchant / receiver / sender of a transaction, as well as the amount, i.e. “Spent £10 at [Merchant]”, “Received £10 from [sender]”, “Sent £10 to [receiver]”.


#2

I second this


#3

I’m not getting any notifications at all. Anyone else having the same problem?

Reported in app, but I didn’t realise chat closes when you exit the app, so my support query got lost somewhere, I think…


#4

Are push notifications enabled (top left icon >> Notifications >> Push Notifications, I think)?


#5

I’ve got all the notification options selected.
I’ve tried playing with the phone settings too, but nothing.
Just checking to see if there’s a known issue, but seems not


#6

I’m on Android, and it is working fine - so it could well be an issue on iOS.
Maybe @robert (sorry we’re keeping you busy here!) could look into it.


#7

No worries. I’m android. I’ll try chat again!


#8

I’m not aware of issues but individual phone settings can seriously affect how it works. We may need to contact you individually to explore this


#9

You’re not alone. I’m on Android and not getting any notifications either. I got in touch with dozens earlier and it got referred to IT, but I’ve not heard back from them yet.


#10

I am not receiving push notifications either. I have all the necessary sections checked. No issues from other banking apps.

Android is always the victim :disappointed_relieved::sob:


#11

I’ve been referred to the relevant team as well and waiting to hear back.


#12

I think that it would be good to name the sender/payee. My iPhone is receiving notifications fine, and very quickly.


#13

Don’t rub it in :slight_smile:


#14

So, notifications just started for me - not related to an update.

I wonder if I had to use my card with PIN first, as they started after a PIN payment, but could just be coincidence


#15

Was this your first transaction on the card (requiring chip and pin) or something else?


#16

Yes, this das my first transaction with chip and pin!

I’d changed the pin at an atm, then contactless was working without having to do a pin transaction first.

I assumed changing your pin qualified as active, but maybe that’s wrong…


#17

I believe it should too - but I will check

As you say, it may be unrelated and just a coincidence :slight_smile:


#18

Alright, alright Gaoler, don’t rub it in :slight_smile:

Spare a thought for us notification-less Android users when you’re being told about all your spending.

I gave the chip-and-pin thing a go today after reading your post, but still no notifications.


#19

Bad times!
Strongly suggests something else is going on and I just got lucky :four_leaf_clover:


#20

Thank you for your sympathy. :slight_smile: