Changes to Customer Service opening hours

As of Monday 15th November we’ll be changing our customer services opening hours.

We’ll now be open to take any chats and calls on Monday to Fridays - 9am to 6pm, and we’ll be closed on Saturday and Sunday.

Having looked at the volume and times of chats and calls over the last few months, we’ve seen that our most busy times are always weekdays and around lunchtime.

By making these changes, we’ll have more members of the customer service team available to help resolve your queries during these busiest times.

Although we’ll be closed on Saturday and Sundays, you can still send us an email or leave a voicemail outside of these opening hours and we’ll get back to you as quickly as we can.

For any queries that aren’t specifically about your account, remember we have our FAQ’s Help Archive - Dozens and you can also post your questions to other (very helpful :wink:) members of the Community.