I can’t access the app because my “account is unavailable” and after phoning customer service twice I have an email response saying my account has been suspended, with no explanation why, and they can’t currently give a timeframe for resolution. I have to wait for an update by email.
I joined Dozens back in February, enticed by the 5% bonds which have still not been issued. Now I am locked out with no access to my money and no answers from Dozens.
Per the T&Cs:
We will inform you of any intention to suspend the use of your Dozens account, specifying the reasons for doing so, unless the provision of this information would compromise reasonable security measures or would otherwise be unlawful. Where it is not possible to notify you beforehand, we will do so immediately after suspending the use of your Dozens account. We will allow the use of your Dozens account as soon as practicable after the reason for suspending its use ceases to exist.
I had no notice about the suspension of my account, I only found out by calling customer service. It seems that others have had similar experiences based on Trustpilot reviews, and interestingly Dozens has not replied to these.
Can someone please address this?