Thanks for the note @Sefti
After the frenetic pace of the initial launch phase where we were launching, tweaking, fixing and developing stuff literally every hour of every day, there has - we agree - been a bit of a period of consolidation.
Our goal was ambitious - to launch the entire app and offer the full range of services - from Spend all the way to Invest, between the beginning of February and the end of the tax year.
We achieved a lot of that, with the current account and card, the track functionality and even getting the first bond out, plus a chance to review the Invest options (to show you our ideas).
However, as @AC mentioned, this was happening VERY fast and with the potential of missing out certain details - as well as putting a lot of personal pressure on a small team. We reluctantly decided that it was better to get it right, and so we’ve slowed the release of features and concentrated on getting all the details right and testing them as much as possible before we release them. I wouldn’t say we have not been making any changes though.
We’ve grown hugely, and are very grateful to the thousands of customers who’ve joined us and who use us every day - and also to those who have also chosen to invest in our success.
We were disappointed not to be able to get the next issuance of the fixed-interest bonds out as planned by the last days of March, but having missed the ISA deadline (which was only 4 days ago) it makes more sense to ensure that when we do issue the next bonds, what we offer is more complete. Not just the bonds themselves, but the buying process, the statements, and more.
Dozens was never intended to be just about the fixed interest bonds. In fact we’d rather be known for the full service of options, and have tried to talk more about the budgeting features - but launching these without a reward for good behaviour didn’t make sense, so we also made the bonds available - but they’re not the only focus.
With this frantic pace of development, it is important to look back and realise that we’ve been offering services to customers for less than 3 months. It was never our intention to be a bright spark that burns bright, but quickly. We are in this for the long term.
I trust that you’ll see the progress you seek very soon - so if you do move back to Monzo for now, do stay in touch and we hope you will see reasons to come back soon.
Can we say “a bientot”?