All customers will have received an email today with the exciting news that the switchover to our Visa cards has started!
The switch will take place over a couple of steps to roll out new cards, then new accounts.
You can read lots more detail here in our new blog post:
The biggest change initially is that we will be first switching all customers to a Virtual card - this means that your new card will work as soon as you have the updated app and you don’t need to wait for the new card to arrive.
This card can be used for any online transactions, just like a regular debit card. Not everyone will even need a physical card, but we will make these available to those who want or need them.
These cards will be being created very soon after, but will have to wait until we have also created your new Dozens accounts with our new partner Clearbank - a partnership that will finally allow us to offer you Direct Debits and so much more on your Dozens account.
This means you will have a short period where you can try out your Virtual card by topping it up from your existing account.
If you have questions, please feel free to ask them here. I will do my best to answer them, but an intrepid bunch of fellow We Are Dozens community members are also helping us to test these cards so they too might be able to help.